Cancellation Policy

The following includes our terms and cancellation policies.  Because of our intimate size, late cancellations can affect us greatly.

1.In event within TWO DAYS of arrival the amount of the first night of the stay may be debited from the credit card.
2. If no arrival time is specified or pre-arranged, 6 pm will be considered the final arrival time and a “no show”. Full payment of stay applies.
3. Credit card details are taken at the time of booking to secure your reservation only. Rates confirmed at time of booking are not subject to further change.  Payment is due on arrival.
5. Management and/or clients are not obligated to accept reservation requests or confirmed bookings.
6. On arrival inspection of property, management reserves the right not to accept guests who are not satisfied with our facilities on arrival. Compensation may apply.
7. Management reserves the right to decline acceptance of any extra undeclared person exceeding the occupancy allowance not declared as guests at the time of booking. No refund of deposit/payment will be applicable, and the booking will be declined.
8. Children or infants can not be accommodated at this property.
9. All clients & guests are liable for their booking related costs or property damage incurred in retrieving outstanding payments owed to East West Apartments.
10. NO pets are permitted on the premises under any circumstances.
12. CHECK IN TIME: To maintain our high standard of unit preparation, check in time is strictly from 2.00 pm – 6 pm or as prior arranged. Office closes at 6 pm. Management has a right to not accept late check- in arrivals unless prior arranged – NO REFUNDS. A late call out fee of $50 may be imposed if staff is required to wait up for late arrivals. CHECK OUT TIME – NO LATER THAN 10 AM.
13. Please note that the office closes at 6.00 pm for in-house guests. A call out fee outside office hours of $50 may be incurred for non-emergencies, late check in included.
STRICTLY NO UNREASONABLE NOISE ALLOWED AT ANY TIME. Any issues reported, guests may be requested to leave property immediately. NO REFUND APPLIES
14. On site office opening hours: 9.00 am – 10am, 2 pm – 6.

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